Technical Service

We ensure that our employees are well-trained and offer training programmes to make sure their knowledge and skills are always up to date. Our processes are documented and presented in a transparent manner.

Maintenance and repair

• Maintenance and repair of medical devices/loan devices according to legal and manufacturer specifications (e.g. medical products law)
• Safety checks and functional tests
• Complete administration of the rental and leasing equipment with autonomous delivery of the prescribed services
• Conditioning/disinfection of returned equipment/loan devices

Documentation

• Administration and provision of the necessary documentation and test protocols according to legal and manufacturer specifications
• Evaluation of device-specific protocols and progression analyses

Services

• Project management, coordination, implementation and documentation of software and equipment upgrades/updates, recalls, etc.
• Installation/commissioning of new equipment
• Instruction of users
• Warehousing and inventories for/at hospitals and customer sites
• Provision of user manuals
• Technical 24/7 hotline staffed by trained personnel (optional)
• Provision and set-up of equipment for trade fairs, training and demonstration purposes
• Reminder and tracking of recurring inspection dates