We ensure that our employees are well-trained and offer training programmes to make sure their knowledge and skills are always up to date. Our processes are documented and presented in a transparent manner.
Maintenance and repair
- Maintenance and repair of medical devices/loan devices according to legal and manufacturer specifications (e.g. medical products law)
- Safety checks and functional tests
- Complete administration of the rental and leasing equipment with autonomous delivery of the prescribed services
- Conditioning/disinfection of returned equipment/loan devices
- Administration and provision of the necessary documentation and test protocols according to legal and manufacturer specifications
- Evaluation of device-specific protocols and progression analyses
- Project management, coordination, implementation and documentation of software and equipment upgrades/updates, recalls, etc.
- Installation/commissioning of new equipment
- Instruction of users
- Warehousing and inventories for/at hospitals and customer sites
- Provision of user manuals
- Technical 24/7 hotline staffed by trained personnel (optional)
- Provision and set-up of equipment for trade fairs, training and demonstration purposes
- Reminder and tracking of recurring inspection dates